Compliance position

GuestLoop QR is designed to keep restaurants away from review-policy violations. This is not a review-gating product.

What we will never let the product do

• Make a gift conditional on leaving, editing, or removing a public review.
• Hide the public review option only from unhappy guests.
• Ask guests for five-star reviews or specific wording.
• Request that guests show staff a posted review for a discount.
• Send marketing messages without explicit, separate consent.
• Pre-check marketing consent boxes.

What we do

• Separate three flows: private feedback, service-recovery rewards, and public-review invitations.
• Show the same review-link wording to all guests, or to none — never to "happy guests only."
• Log every consent (text, locale, version, timestamp, and hashed source).
• Apply data minimization, encryption-at-rest for PII, and tenant isolation.
• Keep a human in the loop for every public review reply.
• Provide regional templates for GDPR, UK GDPR, PIPEDA / Quebec Law 25, CASL, CAN-SPAM, TCPA, and CCPA.

This page is product policy, not legal advice. Final launch materials should be reviewed by qualified counsel for your jurisdiction.